SunTech Service, LLC
Clinical Applications Coordination & RPMS/EHR Support
SunTech Service, LLC
SunTech Services delivers skilled clinical applications coordination and support to Indian Health Service (IHS), Tribal, and rural facilities that utilize RPMS/EHR.
Founded by a Clinical Applications Coordinator (CAC) with deep, hands-on IHS expertise, we bring real-world knowledge to every engagement. Instead of generic IT support, we provide practical, workflow-driven solutions that make EHR and RPMS systems work better for the people who use them every day—reducing provider burden, strengthening data integrity, and helping deliver higher-quality patient care.
Key Areas we can help you focus on:
- Encounter & Progress Note Templates — Design, build, and optimize clinical templates for efficient documentation. Validate and create data objects and text fields. Management of note titles, boilerplate text, and document workflows.
- Reminders and Dialogs — Create dialogs and maintenance of clinical reminder dialogs to standardize care and improve compliance
- Health Summaries — Customization of Health Summary components, flow sheets, supplements, and ad-hoc reports
- Consults / Consult Management — Setup, tracking, and processing of specialty consult requests and services
- Order Entry & Management — Configuration of orders and menus for laboratory, pharmacy, radiology, nursing, and other services
- Patient Care Component (PCC) — Support for data capture, quick picks, superbills, and visit-related documentation
- EHR Configuration & Parameters — Site-specific “design mode” GUI modifications, EHR tabs, websites, objects, menus, security keys, xx parameters, Fileman and user permissions
- Workflow Analysis & Optimization — Redesigning clinical workflows to reduce provider burden and improve efficiency
- User Training & Support — Hands-on training for providers, nurses, and staff on EHR/RPMS functionality, including BPRM, iCare, Dragon
- Testing & Upgrade Support — Support system testing, patch application, and smooth transition during upgrades
We understand the unique challenges of resource-constrained environments: tight budgets, remote sites, staffing shortages, and the constant need to do more with less. That’s why we offer flexible part-time and project-based support—giving you access to seasoned CAC expertise without the overhead of a full-time hire.
At SunTech, reliability and professionalism isn’t optional. You get responsive, tailored solutions designed specifically for your facility’s needs so your staff can focus on patient care and your IT can focus on their systems. Don’t let a temporary vacancy slow you down.
Our Services
RPMS/EHR Informatics Support
Our part-time, remote CAC services are designed to provide immediate operational coverage when sites are short-staffed or between Clinical Applications Coordinators.
Services focus on maintaining system stability, supporting clinical users, monitoring data quality, and coordinating with local IT, OIT, and national support resources. This interim support helps ensure uninterrupted clinical operations and continuity of care until permanent CAC staffing is in place.
Workflow, Design & End-User Training
We supplement your clinical operations through workflow assessment and system optimization. We configure and maintain templates, order menus, clinical reminders, EHR notifications, data objects, template fields, quick orders, menus, consults, Teams, and system parameters. Just to name a few.
Provide basic end-user training, new staff onboarding, workflow troubleshooting, and development of quick-reference materials. Assist with data quality improvement, documentation standardization, and user adoption. Serve as a liaison between clinical staff, local IT, and HIM to ensure issues are resolved and system changes support operational and regulatory requirements.
Continuity & Project Support
When staffing is limited and IT teams are stretched thin, we can fill that critical gap between clinical staff and technical teams, troubleshooting issues quickly so clinics don’t grind to a halt. Don’t let your staff struggle with broken templates, popup errors, missing orders, outdated workflows, and documentation tools that don’t match current clinical practice. Let us help reduce downtime, prevent errors, and keep the RPMS/EHR system optimized so providers can focus on patients instead of wrestling with the EHR.
We can manage and track service requests, coordinate with OIT, Area, and national support teams, and communicate status to clinical leadership and IT—all while working offsite.